LittleCloaks Terms and Conditions

Last updated: 10 August 2026

Welcome to LittleCloaks.

These Terms and Conditions (“Terms”) govern your access to and use of littlecloaks.com (the “Website”) and any purchases you make from LittleCloaks (“we”, “us” or “our”).

By accessing our Website, creating an account or placing an order with us, you agree to these Terms.

If you do not agree with these Terms, please do not use our Website or purchase our products.

1. About LittleCloaks

LittleCloaks operates an online retail business offering clothing and related products for children.

Our contact details are:

LittleCloaks
Website: littlecloaks.com
Email: [email protected]
Location: Victoria, Australia

2. Eligibility to Purchase

Our Website and purchasing services are intended for adults.

By placing an order through our Website, you confirm that you are legally able to enter into a binding agreement.

Products intended for children must be purchased and used under the supervision and responsibility of an adult.

3. Products

We aim to describe and display our products as accurately as reasonably possible.

However, colours and appearance may vary slightly depending on:

Your device
Screen settings
Lighting
Photography
Manufacturing variations

Product dimensions and measurements may also be subject to reasonable manufacturing tolerances.

We may change, discontinue or update products at any time without prior notice.

4. Product Safety and Use

Customers are responsible for reading and following any product instructions, warnings, sizing guidance and safety information provided with our products or displayed on our Website.

Products should only be used for their intended purpose.

Adult supervision may be required when products are used by infants or children.

Nothing on our Website should be interpreted as replacing manufacturer instructions or professional safety advice where applicable.

5. Prices

Unless stated otherwise, all prices displayed on our Website are in Australian dollars (AUD).

Prices may change at any time without notice.

The price applicable to your order will generally be the price displayed when you submit the order.

Any applicable shipping charges or other costs will be displayed before you complete your purchase.

Where GST applies, prices will be displayed or charged in accordance with applicable Australian tax requirements.

6. Orders

Submitting an order through our Website is an offer to purchase the products included in that order.

We reserve the right to accept or reject an order where reasonably necessary, including where:

A product is unavailable
Incorrect pricing or product information was displayed
Payment cannot be processed
We suspect fraudulent or unauthorised activity
There has been an obvious technical or administrative error

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled portion of the order.

7. Product Availability

Products may be available only in limited quantities.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate option, which may include a refund.

8. Payment

Payment must be made using one of the payment methods offered during checkout.

You agree to provide accurate and complete payment and billing information.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

LittleCloaks does not necessarily receive or store your complete payment card information where payment is processed directly by a third-party payment provider.

9. Shipping and Delivery

Shipping options, costs and estimated delivery periods will be displayed on our Website or during checkout where applicable.

Delivery times are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including postal delays, courier delays, weather events, public holidays or other disruptions.

You are responsible for providing accurate shipping information.

If incorrect or incomplete delivery details result in a parcel being returned or requiring redelivery, additional shipping charges may apply where permitted by law.

Our shipping arrangements do not exclude any rights you may have under the Australian Consumer Law.

10. Risk and Delivery

Risk in physical products generally passes to you when the products are delivered to the address specified in your order, subject to any rights available under applicable law.

You should inspect your order after delivery and contact us promptly if:

An item is missing
The wrong item was supplied
An item arrives damaged
You believe the product is defective

11. Returns, Refunds and Exchanges

Returns, refunds and exchanges are subject to our Returns and Refund Policy and your rights under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

Under the Australian Consumer Law, products sold to consumers must meet applicable consumer guarantees, and businesses cannot use a store policy to override those rights. (ACCC)

Change-of-mind returns may be subject to separate conditions stated in our Returns and Refund Policy.

12. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Depending on the circumstances and the nature of a problem with a product, you may be entitled to remedies including:

Repair
Replacement
Refund
Compensation for certain reasonably foreseeable loss or damage

Nothing contained in these Terms is intended to limit these statutory rights.

13. Promotions and Discount Codes

From time to time, LittleCloaks may offer:

Discount codes
Promotional offers
Sales
Competitions
Special pricing

Additional conditions may apply to individual promotions.

Unless otherwise stated:

Promotions cannot be combined
Discount codes have no cash value
Discount codes must be applied before completing checkout
Promotional offers may be changed or withdrawn where legally permitted

We may refuse the use of a promotional code where we reasonably believe it has been used fraudulently or contrary to its stated conditions.

14. Accounts

Our Website may allow you to create a customer account.

You are responsible for:

Providing accurate account information
Maintaining the confidentiality of your password
Keeping your login details secure
Activities conducted through your account

Please contact us promptly if you believe your account has been compromised.

We may suspend or terminate accounts where reasonably necessary to protect our Website, customers or business from fraudulent, abusive or unlawful activity.

15. Website Use

You agree not to use our Website:

For unlawful purposes
To commit fraud
To interfere with the security or operation of the Website
To introduce malicious software or harmful code
To attempt unauthorised access to our systems
To impersonate another person
To infringe the rights of LittleCloaks or another person

We may restrict access to the Website if we reasonably believe these Terms have been breached.

16. Intellectual Property

Unless otherwise stated, all intellectual property displayed on or associated with our Website belongs to LittleCloaks or is used with permission.

This may include:

LittleCloaks branding
Logos
Product designs
Graphics
Photographs
Illustrations
Videos
Written content
Website design
Marketing materials

You may use our Website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, sell, commercially exploit or otherwise use our intellectual property without our prior written permission, except where permitted by law.

17. Customer Reviews and Other Content

Where our Website allows you to submit reviews, comments, photographs or other content, you are responsible for the content you submit.

You must not submit content that:

Is unlawful
Is fraudulent or misleading
Is abusive, discriminatory or threatening
Infringes another person’s intellectual property
Contains malicious software
Violates another person’s privacy

We may remove user-generated content where reasonably necessary.

By submitting content for publication on our Website, you grant us permission to display and use that content in connection with operating and promoting LittleCloaks, unless otherwise agreed.

18. Third-Party Services and Links

Our Website may use or link to services operated by third parties, including payment providers, delivery providers, social media services and other websites.

We do not control third-party websites or services.

Your use of third-party services may also be subject to their own terms and privacy policies.

19. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using our Website, you acknowledge that personal information may be collected and handled as described in that policy.

20. Website Availability

We aim to keep our Website available and functioning correctly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or modify parts of the Website for:

Maintenance
Security
Technical issues
Updates
Circumstances outside our reasonable control

21. Errors and Inaccuracies

Occasionally, information on our Website may contain errors relating to:

Product descriptions
Prices
Promotions
Availability
Shipping
Images

We may correct genuine errors when discovered.

If an error materially affects an order you have already placed, we will contact you and provide an appropriate resolution.

22. Limitation of Liability

To the maximum extent permitted by law, LittleCloaks will not be responsible for losses that:

Were not reasonably foreseeable
Were not caused by our breach
Result from misuse of a product
Result from failure to follow product instructions or warnings
Result from circumstances outside our reasonable control

However, nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded, including rights available under the Australian Consumer Law.

23. Indemnity

To the extent permitted by law, you are responsible for loss or damage reasonably suffered by LittleCloaks as a direct result of your unlawful use of our Website or material breach of these Terms.

This provision does not limit any rights you may have under applicable consumer law.

24. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on our Website with a revised “Last updated” date.

Changes will apply from the date they are published and will not retrospectively remove rights that already apply to completed purchases.

25. Governing Law

These Terms are governed by the laws applicable in Victoria, Australia.

You and LittleCloaks submit to the jurisdiction of the courts and tribunals of Victoria and any courts entitled to hear appeals from them.

Nothing in this clause limits any rights you may have to bring a consumer claim in another jurisdiction where applicable law permits.

26. Contact Us

If you have questions about these Terms or an order, please contact: